Group Privacy Principles
As a responsible utility company, Group is firmly committed to a set of business principles and ethics that help drive our company forward. One of these principles is respect for people and privacy and that begins with how we respect and protect the personal data we receive. To preserve the confidentiality of your personal data provided to us, we maintain the following data privacy principles:
Group Privacy Practices
Personal Data We Hold
There are several broad categories of personal data held by Group:
Customer and App user records are kept for the purposes of providing services, facilities and goods; opening, maintaining and terminating accounts; purchasing electricity from customers, processing payments and billing; responding to and following up on customer inquiries, gaining an understanding of customers' energy needs, researching and developing products, conducting customer surveys and direct marketing activities.
Personnel records are kept for human resources administration purposes such as managing the recruitment, assessment interview, background check, hiring, payroll, appraisal and termination of personnel of Group.
Contractor records are kept for the purposes of engaging, managing, monitoring and appraising our professional relationships with contractors and their staff who provide services to Group.
Other records that contain personal data held by Group include records of our business partners, officers, shareholders, visitors and members of the public, and other operational and administrative records that contain personal data.
Group has legitimate interests in properly administering the services, facilities and goods it provides. In addition, our use of your personal data may be necessary for supplying you the said services, facilities and goods. Our use of your personal data may also be necessary to comply with our legal obligations and to establish or exercise our legal rights.
Transfer of Personal Data
Group will disclose personal data when required to do so by law, for example, in response to a court order or requests from law enforcement agencies or regulatory authorities.
Group may transfer your personal data to third parties such as employees, related companies, including subsidiaries and associated companies within Group, joint venture partners, agents, independent contractors, business partners and service providers, as necessary for any of the purposes stated above. Where personal data is provided to third party organizations, the personal data will only be transferred to such third parties that respects privacy and are under a duty of confidentiality to CLP.
Accuracy of Personal Data
Group has certain procedures in place to maintain personal data at a reasonable level of accuracy, completeness and relevancy for the purpose for which the personal data is to be used. Group aims to keep your data accurate and up-to-date. However, we rely on you to disclose all material information to us and to inform us of any errors or changes in such information.
Individuals may amend their personal data, as appropriate, set out in "Access and Correction of Your Data" section below.
Retention of Personal Data
Group's policy is to retain personal data for no longer than is required to fulfil the purpose (or any directly related purpose) for which the data was to be used, subject to legal, statutory and regulatory requirements mandating the retention of data.
Security of Personal Data
Group has put in place appropriate physical, electronic, and managerial procedures to safeguard and help protect personal data against unauthorized or accidental access, processing, erasure or other use.
Direct Marketing Activities
Group may use personal data to promote and market products and services to you through direct marketing. The promotion may include products and services from Group or our business partners. We will always comply with the Australian Personal Data (Privacy) Ordinance (the “Ordinance”), and any other applicable law and, if required, obtain your prior consent before we use your personal data for direct marketing activities.
If you prefer for your personal data not to be used for the purposes of direct marketing activities, please send an e-mail, along with your name to our Data Protection Officer at EMAIL@EMAIL notifying us that you do not wish your personal data to be used for such purposes.
Personal Data Collected Through This Website
We may collect personal data through your use of this website such as name, gender, age, telephone number and email address. Certain information about your computer may also be collected when you visit this website, such as the type of the Internet browser and operating system you are using and the domain name of your Internet service provider. You are not required by law to provide your personal data. However, Group may not be able to provide you with the services, facilities and goods you may require unless you provide the personal data sought from you.
Use of Personal Data Collected Through This Website
Group uses the personal data collected through this website primarily for supplying to you the services, facilities and goods you require; to respond to your inquiries; to gain an understanding of your energy needs; to perform statistical analysis, analysis of website usage or customer requirements; direct marketing activities; and to notify you of any changes to this website or our services which may affect you.
Some of the web pages on this website contain "cookies" to enhance your experience of this website. Cookies are text files placed in your computer's Internet browser to store your preferences. Cookies, by themselves, do not disclose to us your e-mail address or other personal data. Group only obtains this information when you choose to provide it to the website. However, once you choose to furnish the website with your personal data, such data may be linked to data stored in the cookie. Most browsers are initially set to accept cookies. If you would prefer, you can set your browser to disable cookies or inform you when they are set. However, if you do so, certain functionalities of this website may not be available to you.
Access and Correction of Your Data
You have a right to request access to, the correction and erasure of your personal data in accordance with, where applicable, the provision of the Ordinance, and any other data protection law as applicable.
Request for access, correction and/or erasure of personal data, as well as withdrawal of consent, where applicable, should be made by sending an email request to our Data Protection Officer at EMAIL@EMAIL. Group will take reasonable steps to verify your identity before granting access or making corrections to your personal data to protect your privacy and identity.
How to Contact Us
Group Holdings Limited
Data Protection Officer
Group Legal Affairs
Unless specified otherwise, references in this site to "Group" and "Group" shall mean GROUP Holdings Limited, its subsidiaries and affiliates in Australia.
This version was last updated in November 2022.